Reliability, Security and a Customer Service that answers within 3 rings

Since Vianova has taken care of our telecommunications, our work has never been interrupted. The company’s technicians continuously monitor the quality of our lines and take action independently, after having informed us, if they suspect that there are problems. When we needed assistance, Vianova answered 100% of our calls within three rings: we can measure this independently from our Customer Area. So we feel secure and can focus on developing our business without any worries. We were pleasantly surprised when Vianova upgraded our backup line with FTTC connectivity and replaced our routers with more powerful equipment, without asking us for anything in return. Vianova calls it ‘value over time’; we think of it as a major expression of respect for Customers.