Advanced services
Additional benefits and security for your telecommunications
Call Recovery included in Vianova Profiles, SIP Trunk with Vianova Connect
In the event of a fault involving all Vianova lines, at your request, our Customer Service team can set up forwarding of incoming calls to a landline or cell phone number. Vianova covers the cost of these calls.
ISDN Flex included in Vianova Profiles 1.5, 6.12, 15.22, 24.30
With Vianova, you can configure basic ISDN BRI accesses with a single voice channel without replacing your PABX’s access technology. With custom solutions, it is also possible to configure primary ISDN PRI accesses with the desired number of voice channels.
Voice IP included in Vianova Profiles 1.5, 6.12, 15.22, 24.30
The service allows the native connection of your IP PABX to Vianova equipment, either on-premise or in the Cloud, using the standard SIP protocol. It is also possible to simultaneously use traditional POTS and ISDN lines. Voice IP can be activated with IP-based authentication or via registration (registered-based) and supports SIP/TLS and SRTP security protocols.
UPS included in Vianova Profiles 1.5, 6.12, 15.22, 24.30, Vianova Connect
Vianova services are guaranteed even in the event of a temporary power failure thanks to a dedicated uninterruptible power supply (UPS), provided on a free loan for use basis. The service provides guaranteed power for Vianova devices for up to around 30 minutes.
In the 1.1 profile, the service is optional.
Mail Server Reload included in Vianova Profiles
Service reserved for Customers who use a mail server (e.g. Microsoft Exchange) at their site. It stores all incoming messages for five days in the event that your server is temporarily unavailable. When server is rebooted, all messages are downloaded immediately.
Best Price included in Vianova Profiles
For Vianova multi-site offers, the call prices applied are always those of the largest Vianova profile.
Firewalling Access Control List included in Vianova Profiles, Vianova Connect
The service enables the Access Control List (ACL) functionality through the provision of Vianova-managed routers on a loan basis. The service is disabled if the Customers have their own firewall.
Port Forwarding included in Vianova Profiles, Vianova Connect
This service consists of configuring Network Address Translation (NAT) and Port Address Translation (PAT) services and allows remote support and remote access for devices or services (accounting programs, PABXs, web servers, etc.) within the LAN.
Direct Dialing included in Vianova Profiles 1.5, 6.12, 15.22, 24.30, optional in SIP Trunk
The service allows external users to reach a switchboard extension by dialing a number made up of a root followed by the digits of the desired extension. Public number ranges are a scarce resource, and any request for them must be justified by genuine business needs. The service can only be activated on ISDN or IP lines and can only be used on PABXs with the direct dialing feature enabled.
ISDN PABX remote programming included in Vianova Profiles 1.5, 6.12, 15.22, 24.30
The service allows you to program your ISDN PABX remotely.
Voice Only included in Vianova Profiles
Voice Only is the ideal solution for companies (associated firms, consortium companies, investee companies, etc.) that share the same LAN within a single office, have their own numbers, and want to keep their telephone costs separate.
It provides standalone Voice services to Customers that operate at the same Vianova site but have different company names.
To activate the service, it is necessary to sign a specific Vianova contract proposal ‘in support’ of the main proposal. Voice Only bills telephone traffic only for numbers assigned to the ‘supporting’ contract and calls received on any 800 Lines. All other services, and their corresponding monthly fees, are the responsibility of the Customer that signed the main Vianova contract.
Relocation optional in Vianova Profiles, Vianova Connect
If your company needs to relocate, Vianova’s services come with you, with no need to interrupt your work.
The process involves installing the new lines and equipment in your new location in advance. On the agreed date, the other services are then transferred without you missing so much as a telephone call. Vianova handles the pickup of the equipment from your old location.
- one-off fee: 80% of the activation fee for the Vianova profile to be moved to the new location (payable in instalments for up to 36 months)
Offer Change optional in Vianova Profiles, Vianova Connect, Vianova SIP Trunk
The service allows you to modify the subscribed Vianova Fixed Network plan.
- Without on-site technical intervention: included
- With on-site technical intervention: Euro 150.00 one-off fee
- Activation fee: the difference between the activation cost of the new plan and that of the previous plan
Downgrade and Upgrade optional in Vianova Profiles
The service allows you to change the configuration of your Vianova profile.
- without technical work at the customer’s premises: included
- with technical work at the customer’s premises: Euro 150.00 one-off fee
- activation fee in the event of an upgrade: difference between the fee for the new profile and the fee for the previous profile
Restrictions
- in the Vianova Profile 1.5 and 6.12 plans, the IP-PABX to be connected to Voice IP must support the G729 and G711 voice codecs, as well as the T.38 protocol for fax transmission and reception
- the Voice IP Cloud service follows the access service and is subject to specific requirements
- the Voice IP service guarantees functionality and voice service quality if the IP-PABX is connected to Vianova on-premise locations or Vianova Cloud
- in the event of a Port Forwarding request for the IPsec, PPTP, GRE, and L2TP protocols, it is necessary to subscribe to the otherwise optional UnManaged VPN service
- Vianova does not configure firewalls owned by the Customer
- the Voice Only service is subject to the activation of the main Vianova profile
- in the event of the termination of the main Vianova profile, the location active with the Voice Only service will automatically terminate
- locations with the Voice Only service cannot activate the Flat Traffic option for calls
- the Relocation service is available following the successful technical verification of the lines
Notes
- for the Firewalling Access Control List service, the configurations of the devices are saved and stored on Vianova’s Network Management systems in order to restore the original functions if faulty devices are replaced
- Voice IP is compatible with the major IP PBX vendors (Microsoft Teams, Wildix, 3CX, VOIspeed, Nethesys, FreePBX, Kalliope, Asterisk, Panasonic, Avaya, etc.)
- to enhance the security of the Voice IP service, it is recommended to use TLS and SRTP protocols
- at the Customer’s request, if relocating to a Vianova site in a different telephone district to the original one, the Customer can keep the same telephone numbers.
When calls are made to emergency numbers (112, 113, 118, etc.), these calls will be answered by operations centers in the original telephone district - in the event of a Relocation, the old lines will only be terminated if requested by the Customer
- the activation times for the site being relocated are as set out for new activation, with the exception of the days required to carry out Number Portability
- billing for Vianova services at the relocated site starts from the day the main line is activated
