Mail

• the service is not available in the Vianova 1.1 profile
• the maximum size of an individual mailbox is 25 GB
• the service includes the number of mailboxes indicated in the subscribed Vianova profile
• calendar and contact synchronization is available on Microsoft Outlook, on Webmail, and on all mobile devices compatible with the ActiveSync protocol
• Vianova does not provide Level 1 technical support services on email clients for PCs (e.g. Microsoft Outlook, Mozilla Thunderbird, etc.) and smartphones. To resolve any problems, following internal checks, it is therefore necessary to ask your network administrator or the company responsible for maintaining your company’s LAN to contact our Customer Service team
• the Antivirus service protects your PC from viruses contained in email messages but not from viruses that may be found elsewhere (e.g. when browsing dangerous sites, external hard drives, etc.); we therefore recommend that you install antivirus software on your computer and immediately delete email messages that contain attachments of dubious origin
• the maximum size of an email message managed by Vianova’s systems is 50 MB, but other providers may set lower parameters (typically less than 10 MB) and may therefore reject messages that exceed this size
• Calendar Sharing is only possible between accounts within your domain
• the ‘send as’ feature can only be used between users of the same domain configured on the Mail platform
• restrictions on receiving email from domains other than the corporate domain do not apply to accounts included in groups or aliases

• ‘Mailbox’ means an account configured with the ActiveSync or MAPI protocols
• Mail services are activated following the installation of the lines, with time frames and methods to be agreed with the customer
• the activation of the Mail service for domains not hosted by Vianova requires the modification of the MX records in the DNS by the domain registrar
• the Antivirus and Anti-spam service can be activated and deactivated independently at any time from your Webmail
• the Antivirus and Anti-spam service sends a daily email reporting the messages blocked in the previous 24 hours
• the operations included in the Migration Support service can be carried out independently by consulting the Mail manual
  in the Support section of the site
• the disk space used by Mail is added to the space used by Drive and Traffic to determine the overall space used

Note for POP3 users

• messages blocked by the Antivirus and Anti-spam service can be viewed via Webmail