Included in Vianova Profiles 1.5, 6.12, 15.22, 24.30

Mail

Included in Vianova Profiles 1.5, 6.12, 15.22, 24.30

Access your email, contacts and appointments wherever you are

Mail is the suite of applications that enhances your company’s productivity by enabling professional use of email, calendars, contacts and tasks on all your devices, without the need to configure an email client.

All information is stored in Vianova’s Italian Cloud and is available at any time from your preferred work tools: PCs, notebooks, smartphones, and tablets.

408,9

million emails

forwarded by Vianova
in 2024

Webmail

Thanks to its responsive interface, which automatically adapts to your devices, you can access your emails and appointments, always synchronized, even when working remotely or connecting from mobile devices.

You can use the service from major web browsers (Chrome, Firefox, Edge, Safari) without installing software, purchasing licenses, or consuming disk space.

Collaboration Services

With multiple and shared calendars, you can schedule your appointments and monitor your team’s commitments, even from your smartphone.

With the Task tool, you can efficiently plan your work and that of your colleagues by assigning tasks with different priority levels.

Synchronization

You can read, write, and delete emails from any device while maintaining perfect synchronization across your work tools.

Additionally, in case of loss of your smartphone, tablet, or notebook, your data remains updated and accessible from other devices.

You can access your email from the most widely used PC and Mac clients (Outlook, Thunderbird, Apple Mail) using the POP3 and IMAP protocols, or from smartphones and tablets via the ActiveSync protocol, which also enables the synchronization of contacts, appointments, and tasks.

Backup

The Mail Time Machine feature automatically backs up emails from the last 15 days.

The backup is performed every 24 hours via snapshots directly on Vianova’s Cloud, without consuming disk space.

Mail Time Machine allows the recovery of individual messages and, upon request, the restoration of an entire mailbox.

Security

The professional Antispam and Antivirus feature, powered by machine learning and reputation analysis, enhances the protection of your mailboxes against ransomware, trojans, and phishing.

Your accounts are monitored to detect unauthorized access and intercept the sending of suspicious content, safeguarding the reputation of your domains.

For each mailbox, you can enable two-factor authentication (2FA) via One-Time Password (OTP). Additionally, you can choose which protocols to enable and specify authorized IP addresses for access.

Autonomy and Simplicity

Through the control panel, you can manage your users’ mailboxes with the same flexibility as a dedicated mail server, without the need for installation or maintenance.

You can configure email signatures for an entire domain centrally and apply your professional signature to all accounts with a single click.

From Webmail, you can set up automatic message deletion after a configurable time interval, with full autonomy.

6 mailboxes per voice channel, based on the selected Vianova Profiles plan, configurable on your company domain (e.g., name.surname@example.com)
unlimited additional mailboxes configurable on the company domain
8 GB of storage per mailbox, expandable up to 100 GB
1,000 outgoing messages per day per mailbox to external domains and unlimited internal domain messages

automatic synchronization of emails, calendars, contacts, and tasks across all mobile devices via ActiveSync protocol, and on fixed devices
control panel for managing company mailboxes
centralized antivirus and antispam protection
Mail Time Machine feature for automatic backup of individual email messages

Additional Sending

Increase the daily outgoing message limit to external domains.

activation fee: Included
monthly fee:
- 2,000 messages: 5.00 euro per mailbox
- 5,000 messages: 10.00 euro per mailbox

Additional Mailboxes

Activate extra email mailboxes beyond those included in your plan.

activation fee: Included
monthly fee: 3.00 euro per additional mailbox

Additional Storage

Increase the capacity of each mailbox independently, up to a maximum of 100 GB.

activation fee: Included
monthly fee:
- upgrade to 25 GB: 1.00 euro per mailbox
- upgrade to 50 GB: 3.00 euro per mailbox
- upgrade to 100 GB: 7.00 euro per mailbox

Security

Customize Webmail, the control panel, the archive, and Mail Time Machine with your company’s logo and name, and choose a custom URL based on your domain (e.g., https://webmail.yourdomain.it).

activation fee: Included
monthly fee: 10.00 euro

Additional advanced customization options available upon request.

Migration Support

Use the control panel to import and migrate your mailboxes automatically.

If needed, our Partners can provide professional support for migrating your email domain from your previous provider, reconfiguring email clients, and importing past messages.

service cost: project-based

Mailbox Restoration

Request the restoration of an entire mailbox. With the Mail Time Machine service, you have access to backups from the last 15 days.

activation fee: Included
one-time fee: 50.00 euro per mailbox

Limitations

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the service is available with the Vianova Profiles plan, except for Vianova 1.1
the service is guaranteed only with primary MX mx01.vianova.it and secondary MX mx02.vianova.it
integration with major PC and Mac clients (Outlook, Thunderbird, Apple Mail) is available only via POP3 and IMAP protocols
calendar, contact, and task synchronization is available on Webmail and all mobile devices compatible with the ActiveSync protocol
the maximum email size is 50 MB, but other providers may have lower limits (typically less than 10 MB) and reject messages exceeding their thresholds
the Antivirus feature included with Mail protects your PC only from viruses in email messages and not from other threats (e.g., unsafe websites, external hard drives). We recommend installing antivirus software on your computer and deleting suspicious email attachments immediately
the Mail Time Machine feature does not allow message recovery if the email account is configured with POP3 and does not keep a copy of messages on the server
Vianova does not provide first-level technical support for email clients on PCs (e.g., Microsoft Outlook, Mozilla Thunderbird) or smartphones. To resolve issues, your network administrator or IT service provider should contact Customer Service

Notes

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the Mail service is provided in collaboration with Qboxmail, a company of the Vianova Group
the service includes the number of Mail mailboxes specified in the Vianova Profiles plan subscribed
each Mail mailbox can send an unlimited number of daily messages to email addresses within the company domain
to protect your accounts from unauthorized sending, each mailbox has a default limit of 250 outgoing messages per day to external domains
the service allows synchronization with major mobile browsers on iOS and Android
the service employs SPF, DKIM, DMARC, and Account Takeover Protection to ensure domain reputation and email security
access to OTP-protected mailboxes is possible using a numeric code available only to the mailbox owner on a smartphone or tablet. The code changes every minute and can be viewed through any OTP app available for free on Android and iOS stores (e.g., Google Authenticator or TOTP)
the Antivirus and Antispam feature can be enabled or disabled at any time directly from Webmail
additional storage for the Archive service automatically adjusts to your needs: it increases when you exceed the included 50 GB and decreases when no longer needed
Mail Time Machine backups are performed daily at midnight using snapshot technology and contain all messages present in the user’s mailbox at that time
mailbox restoration via Mail Time Machine is available on a project basis
spam emails and deleted items are stored in the respective “Spam” and “Deleted Mail” folders for 30 days and are permanently deleted on the 31st day
Mail services are activated after Vianova line installation, with timing and procedures agreed upon with the customer
activating the Mail service for domains not hosted by Vianova requires modification of MX records in the DNS by the domain’s registrar
billing for additional and optional services occurs 7 days after the end of the month (e.g., an additional mailbox activated on April 28 will be billed from the following month)
for POP3-configured mailboxes, messages blocked by the Antivirus and Antispam feature can be reviewed via Webmail or through other clients using IMAP or ActiveSync
for Customers with domains activated before 02/19/2025, the applicable economic conditions can be consulted here

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Mail

Access your email, contacts and appointments wherever you are