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Collaboration

The Unified Communication & Collaboration license that combines the benefits of an advanced phone system—powered by Vianova’s Italian Cloud—with a suite of collaboration services designed to boost business productivity.

With Collaboration, companies can use a single application to make and receive calls, join video conferences, and chat with colleagues, both from desktop and mobile devices.

Collaboration is the ideal solution to enhance communication across multiple company locations and enable fully remote or hybrid smart working solutions.

  • mark phone extension
  • mark over 40 voice functions
  • mark up to 3 physical devices
  • mark compatibility with standard SIP devices
  • mark CTI for PC
  • mark softphone per PC e smartphone
  • mark softphone for PC and smartphone
  • mark chat
  • mark desktop sharing
  • mark video conferencing
CONTACT A CONSULTANT

The complete solution for your company's communications

Collaboration Features
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Telephony Features
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Voice

Make calls using your extension number from your PC. Place and receive calls from your smartphone using both your fixed and mobile numbers, even in areas without coverage, by leveraging WiFi connectivity.

Chat

Create one-on-one and group chats, share documents and images, and start a call with a single click.

Meeting

Start your video conferences with one click and access colleagues' Meeting rooms directly from their contact card.

funzionalità Vianvoa UCC

Desktop Sharing

Share your PC screen in real-time and with maximum definition. With remote pointing, you can highlight an area of the screen.

Phonebook

You consult an always up-to-date address book. From the Contact cards, you can see the free or busy status of your Colleagues.

Call management

Manage multiple calls simultaneously, record conversations, and set up call forwarding.

IP Phone Terminals

Compatible with standard SIP terminals using the TLS security protocol.

3 Way Call

Enables simultaneous communication between internal and external users.

API

Integrates third-party software and CRM systems to create customized workflows with customers.

Advanced Call Routing

Automatically routes outgoing calls with the ability to create an unlimited number of user classes and assign them to individual users.

Annual Downtime SLA

Service delivered via a Tier IV compliant Data Center with a 99.9995% uptime guarantee.

Audio Conference

Organizes multi-user and multi-instance audio conference sessions with dial-in and dial-out service.

Automatic Call Distribution

Organizes incoming calls into user groups with advanced queue management.

BCA Connect

Connects BCA phones via ATA (Analog Telephone Adapter) devices.

Black-White list

Defines specific routing rules for incoming calls.

Busy Lamp Fields

Checks whether an extension is busy or if a service is active.

CCBS

Activates a callback reminder for a busy extension.

CDR

Exports and manages call records for external analysis and reporting.

CTI

For managing desk phones directly from a computer

Call Blocking

Defines usage policies for incoming and outgoing calls assigned to groups and individual extensions.

Call Direct

Directly reaches an extension through direct dialing.

Call Forwarding

Forwards calls to another extension or an external number.

Call Parking

Parks a call and retrieves it from another location.

Call Pickup

Allows answering a call directed to another extension or group of extensions.

Call Recording

Records external or internal calls with dedicated 1 GB of storage per PBX.

Call Transfer

Transfers a call, with or without consultation, to another extension or an external number.

Call Waiting

Allows receiving a second incoming call while on a call.

Check Time Service

Differentiates call responses manually or automatically based on a calendar.

Director-Secretary Mode

Allows the secretary to answer all calls for the director and transfer only the most important ones.

Do Not Disturb

Prevents the extension from receiving calls.

Dynamic Routing

Manages incoming call routing

Fax

Sends and receives faxes via an email inbox.

Hot Desking

Transfers the call to another extension or an external number.

IVR

Handles structured and multi-level call routing through a voice-guided menu.

Incoming Caller ID

Displays caller information and provides notifications for missed calls from contacts in the directory.

Multisite

Groups multiple locations under the same PBX for the same business entity and shares all services.

Music On Hold

Plays a music track while a call is on hold.

PBX Group

Groups PBXs belonging to different business entities and shares the internal numbering plan.

PBX Shared

Groups PBXs belonging to different business entities, sharing the internal numbering plan and all services

Paging

Enables informational, unattended, or emergency announcements.

Personal Voice Mail

Records voice messages for internal and external calls, with the option to forward them to an email inbox.

Phonebook

Stores and manages personal and business contact information.

Software Updates

The platform is constantly improved with new features and remotely updated without requiring any action from the customer.

Support

Customer care service available every day, including weekends and holidays, from 08:00 AM to 10:00 PM.

Swapping

Allows switching between two active calls.

Hotel - Call Accounting

Allows housekeeping staff to update room cleaning status (to be cleaned, ready).

Hotel - Check in and Check out

Manages room assignments upon guest arrival and final billing upon departure.

Hotel - Maid Codes

Allows housekeeping staff to update room cleaning status.

Hotel - Rebranding

Customizes the telephone expense report with branded details.

Hotel - Wakeup Service

Sets one or multiple wake-up calls per room.

Hotel - Web Panel

Provides reception staff with an overview of services and room status.

3 Way Call

Enables simultaneous communication between internal and external users.

Software Updates

The platform is constantly improved with new features and remotely updated without requiring any action from the customer.

BCA Connect

Connects BCA phones via ATA (Analog Telephone Adapter) devices.

Call Blocking

Defines usage policies for incoming and outgoing calls assigned to groups and individual extensions.

Automatic Call Distribution

Organizes incoming calls into user groups with advanced queue management.

API

Integrates third-party software and CRM systems to create customized workflows with customers.

Black-White list

Defines specific routing rules for incoming calls.

Call Direct

Directly reaches an extension through direct dialing.

Advanced Call Routing

Automatically routes outgoing calls with the ability to create an unlimited number of user classes and assign them to individual users.

Audio Conference

Organizes multi-user and multi-instance audio conference sessions with dial-in and dial-out service.

Busy Lamp Fields

Checks whether an extension is busy or if a service is active.

Call Forwarding

Forwards calls to another extension or an external number.

Call Parking

Parks a call and retrieves it from another location.

Call Transfer

Transfers a call, with or without consultation, to another extension or an external number.

CDR

Exports and manages call records for external analysis and reporting.

Director-Secretary Mode

Allows the secretary to answer all calls for the director and transfer only the most important ones.

Call Pickup

Allows answering a call directed to another extension or group of extensions.

Call Waiting

Allows receiving a second incoming call while on a call.

Check Time Service

Differentiates call responses manually or automatically based on a calendar.

Do Not Disturb

Prevents the extension from receiving calls.

Call Recording

Records external or internal calls with dedicated 1 GB of storage per PBX.

CCBS

Activates a callback reminder for a busy extension.

CTI

For managing desk phones directly from a computer

Fax

Sends and receives faxes via an email inbox.

Hot Desking

Transfers the call to another extension or an external number.

IVR

Handles structured and multi-level call routing through a voice-guided menu.

Paging

Enables informational, unattended, or emergency announcements.

Personal Voice Mail

Records voice messages for internal and external calls, with the option to forward them to an email inbox.

Incoming Caller ID

Displays caller information and provides notifications for missed calls from contacts in the directory.

Music On Hold

Plays a music track while a call is on hold.

PBX Group

Groups PBXs belonging to different business entities and shares the internal numbering plan.

Phonebook

Stores and manages personal and business contact information.

Dynamic Routing

Manages incoming call routing

Multisite

Groups multiple locations under the same PBX for the same business entity and shares all services.

PBX Shared

Groups PBXs belonging to different business entities, sharing the internal numbering plan and all services

Annual Downtime SLA

Service delivered via a Tier IV compliant Data Center with a 99.9995% uptime guarantee.

Support

Customer care service available every day, including weekends and holidays, from 08:00 AM to 10:00 PM.

Hotel - Maid Codes

Allows housekeeping staff to update room cleaning status.

Hotel - Rebranding

Customizes the telephone expense report with branded details.

Swapping

Allows switching between two active calls.

Hotel - Call Accounting

Allows housekeeping staff to update room cleaning status (to be cleaned, ready).

Hotel - Check in and Check out

Manages room assignments upon guest arrival and final billing upon departure.

IP Phone Terminals

Compatible with standard SIP terminals using the TLS security protocol.

Hotel - Wakeup Service

Sets one or multiple wake-up calls per room.

Hotel - Web Panel

Provides reception staff with an overview of services and room status.

vianova one download

Vianova One is the application that enables access to all Vianova UCC services

Vianova One is the application that enables access to all Vianova UCC services The application is available for iOS, Android, Windows, and Mac.

Discover Vianova One  

Efficiency

  • Use a single interface for communication and collaboration.
  • Start calls from your PC without dialing a number (Click to Call).
  • Communicate and share documents via chat.
  • Share your screen with high precision and definition (Desktop Sharing).
  • Join your colleagues’ video conferences directly from their contact card.
  • Record calls and replay them from the app.
  • Make calls with guaranteed voice quality when using Vianova connectivity.

Simplicity

  • Access 50+ advanced voice features to manage call flows.
  • Make and receive calls from PC, mobile, and desk phone.
  • Remotely control your desk phones (CTI).
  • Access an always-updated company phonebook.
  • View colleagues’ availability status (Busy Lamp Field).
  • Forward incoming calls to an assistant when busy using VIP Call.
  • Retrieve missed calls on your extension, even from PC.
  • Easily switch from a group chat to a phone conference

Flexibility

  • Work from any location on your preferred device, with no need for a physical phone.
  • Manage multiple simultaneous calls, which you can switch, transfer, or merge into a conference.
  • Choose which devices receive your calls (desk phone, mobile app, or desktop app).
  • Independently set up call forwarding and automated call actions.

Security

  • Ensure business continuity with a native backup solution for voice services.
  • Use a secure platform delivered via a Tier IV compliant Data Center with 99.9995% uptime.
Collaboration with Profiles - +
Collaboration with SIP Trunk - +
Vianova UCC Collaboration en - Collaboration with Profiles Vianova UCC Collaboration en - Collaboration with SIP Trunk

Combine your offer

with useful solutions to meet the most advanced needs of your company

Vianova Profili

Vianova Profiles

The integrated Voice and Data offer with services included that adapts to the size of your company

Find out more

VIanova SIP Trunk

Vianova SIP Trunk

Add the voice service to your data line with unlimited calls to all national landline and mobile numbers

Find out more

Cloud Vianova

Cloud

Protect your company's data with security, scalability and speed guaranteed by the all-Italian Vianova Cloud

Find out more

Limitations
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  • when installed on Virtual Machines (e.g., Citrix) or remote desktops, the audio quality and proper functionality of Vianova One are not guaranteed
  • call forwarding to an external number is not available for Vianova offers with a single voice channel
  • to activate UCC on Vianova connectivity with a downstream speed below 30 Mbps and upstream speed below 3 Mbps, a technical assessment will be conducted to determine the maximum number of supported simultaneous calls
  • quality of Service (QoS) for internal and external calls with UCC terminals depends on the correct configuration of the customer’s LAN
  • for locations served by Vianova connectivity, QoS is guaranteed based on the actual connection speed and line capacity
  • for locations not served by Vianova connectivity, voice service quality via UCC terminals is provided on a best-effort basis
  • Vianova One allows you to use your extension and mobile number throughout Italy
  • when abroad, Vianova One allows calls only between UCC extensions
  • to enable this functionality, the app requires access to your exact location during calls
  • for security reasons, Vianova One requires verification that a Vianova SIM is inserted in the smartphone
  • this verification is only necessary to use the mobile number from the application
  • voice service quality for calls made with Vianova One for smartphones is guaranteed only within Vianova-served locations with WiFi coverage certified by a Vianova Partner for QoS compliance
  • under non-certified WiFi networks or mobile network coverage, voice service quality via Vianova One is best-effort
  • PBX Shared mode and Hot Desking functionality are available for UCC only when combined with Vianova Profiles or Vianova SIP Trunk with Vianova Connect
  • chats are only allowed between users within the same PBX Group
  • the VIP Call Assistant feature can only be assigned to an extension within the same PBX or a Vianova Mobile number
Notes
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  • Vianova UCC supports the TLS security protocol to protect phone calls
  • the maximum number of simultaneous external conversations via UCC is determined by the total number of channels subscribed across all Vianova Profiles locations of the Customer, or by the total number of activated SIP Trunk Voice channels across all locations
  • if multiple Vianova Profiles locations are connected to the same PBX, the maximum number of simultaneous external conversations per location is equal to the number of voice channels included in the profile subscribed for that location (e.g., a 1.5.3 profile can handle up to 5 concurrent calls, a 6.12.8 up to 12, and so on)
  • if multiple Vianova Connect locations are using SIP Trunk, the maximum number of simultaneous external conversations per location varies according to the number of subscribed voice channels (locations with 1 to 5 SIP Trunk channels can handle up to 5 concurrent calls, those with 6 to 10 channels up to 10 calls, and those with 11 to 115 channels up to 15 calls)
  • phone traffic is billed by Vianova according to the pricing terms set out in the subscribed offer
  • the cost of transferred calls to numbers outside the UCC system (national, mobile, international numbers, etc.) follows the rates specified in the subscribed offer
  • each Collaboration license includes a dedicated Meeting room
  • meeting rooms included with Collaboration licenses are added to those provided with Vianova Profiles offers
  • call recordings made through Vianova One are saved on the User’s local device and are not accessible to third parties
RICHIEDI LA CONSULENZA DI UN PARTNER
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