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Voice

The Unified Communication & Collaboration license that provides the functionalities of an advanced IP PBX, combined with the flexibility, scalability, and security of a Cloud-based solution hosted in Vianova’s Italian Data Centers.

With advanced voice features, the platform adapts to the needs of businesses of all sizes and industries.

  • mark phone extension
  • mark over 40 voice features
  • mark up to 3 physical devices
  • mark compatibility with standard SIP devices
  • mark CTI for PC
CONTACT A CONSULTANT

Over 40 voice features to simplify your work

User Services
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System Services
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#51575e

Enables simultaneous communication between internal and external users.

Audio Conference

Organizes multi-user and multi-instance audio conference sessions with dial-in and dial-out service.

Busy Lamp Fields (BLF)

Checks whether an extension is busy or if a service is active.

Call Direct

Directly reaches an extension through direct dialing.

Call Forwarding

Forwards calls to another extension or an external number.

Call Parking

Parks a call and retrieves it from another location.

Call Pickup

Allows answering a call directed to another extension or group of extensions.

Call Transfer

Transfers a call, with or without consultation, to another extension or an external number.

Call Waiting

Allows receiving a second incoming call while on a call.

CCBS (Completion of Calls to Busy Subscriber)

Activates a callback reminder for a busy extension.

DND (Do Not Disturb)

Prevents the extension from receiving calls.

Hot Desking

Transfers the call to another extension or an external number.

Incoming Caller ID

Displays caller information and provides notifications for missed calls from contacts in the directory.

Paging

Enables informational, unattended, or emergency announcements.

Personal Voice Mail

Records voice messages for internal and external calls, with the option to forward them to an email inbox.

Swapping

Allows switching between two active calls.

IP Phone Terminals

Compatible with standard SIP terminals using the TLS security protocol.

Support

Customer care service available every day, including weekends and holidays, from 08:00 AM to 10:00 PM.

CTI

To control from the PC the landline phones that will handle the audio of the calls.

#51575e

Enables simultaneous communication between internal and external users.

Audio Conference

Organizes multi-user and multi-instance audio conference sessions with dial-in and dial-out service.

Busy Lamp Fields (BLF)

Checks whether an extension is busy or if a service is active.

Call Direct

Directly reaches an extension through direct dialing.

Call Forwarding

Forwards calls to another extension or an external number.

Call Parking

Parks a call and retrieves it from another location.

Call Pickup

Allows answering a call directed to another extension or group of extensions.

Call Transfer

Transfers a call, with or without consultation, to another extension or an external number.

Call Waiting

Allows receiving a second incoming call while on a call.

CCBS (Completion of Calls to Busy Subscriber)

Activates a callback reminder for a busy extension.

DND (Do Not Disturb)

Prevents the extension from receiving calls.

Hot Desking

Transfers the call to another extension or an external number.

Incoming Caller ID

Displays caller information and provides notifications for missed calls from contacts in the directory.

Paging

Enables informational, unattended, or emergency announcements.

Personal Voice Mail

Records voice messages for internal and external calls, with the option to forward them to an email inbox.

Swapping

Allows switching between two active calls.

IP Phone Terminals

Compatible with standard SIP terminals using the TLS security protocol.

Support

Customer care service available every day, including weekends and holidays, from 08:00 AM to 10:00 PM.

CTI

To control from the PC the landline phones that will handle the audio of the calls.

#51575e

Organizes incoming calls into user groups with advanced queue management.

ACR (Advanced Call Routing)

Automatically routes outgoing calls with the ability to create an unlimited number of user classes and assign them to individual users.

Software Updates

The platform is constantly improved with new features and remotely updated without requiring any action from the customer.

API (Application Programming Interface)

Integrates third-party software and CRM systems to create customized workflows with customers.

BCA Connect

Connects BCA phones via ATA (Analog Telephone Adapter) devices.

Black-White list

Defines specific routing rules for incoming calls.

Call Blocking

Defines usage policies for incoming and outgoing calls assigned to groups and individual extensions.

Call Recording

Records external or internal calls with dedicated 1 GB of storage per PBX.

CDR (Call Detail Record)

Exports and manages call records for external analysis and reporting.

Check Time Service

Differentiates call responses manually or automatically based on a calendar.

Director-Secretary Mode

Allows the secretary to answer all calls for the director and transfer only the most important ones.

Fax

Sends and receives faxes via an email inbox.

Dynamic Routing

Manages incoming call routing through web services or by verifying one or more parameters defined in a file.

Hot Desking

To move around the office while keeping your extension number.

IVR (Interactive Voice Response)

Handles structured and multi-level call routing through a voice-guided menu.

Music on Hold

Plays a music track while a call is on hold.

Multisite

Groups multiple locations under the same PBX for the same business entity and shares all services.

PBX Group

Groups PBXs belonging to different business entities and shares the internal numbering plan.

PBX Shared

Groups PBXs belonging to different business entities, sharing the internal numbering plan and all services.

Phonebook

Stores and manages personal and business contact information.

Annual Downtime SLA

Service delivered via a Tier IV compliant Data Center with a 99.9995% uptime guarantee.

Hotel - Call Accounting

Bills guest calls with customized phone rate plans.

Hotel - Check in e Check out

Manages room assignments upon guest arrival and final billing upon departure.

Hotel - Maid Codes

Allows housekeeping staff to update room cleaning status (to be cleaned, ready).

Hotel - Rebranding

Customizes the telephone expense report with branded details.

Hotel - Wakeup Service

Sets one or multiple wake-up calls per room.

Hotel - Web Panel

Provides reception staff with an overview of services and room status.

#51575e

Organizes incoming calls into user groups with advanced queue management.

ACR (Advanced Call Routing)

Automatically routes outgoing calls with the ability to create an unlimited number of user classes and assign them to individual users.

Software Updates

The platform is constantly improved with new features and remotely updated without requiring any action from the customer.

API (Application Programming Interface)

Integrates third-party software and CRM systems to create customized workflows with customers.

BCA Connect

Connects BCA phones via ATA (Analog Telephone Adapter) devices.

Black-White list

Defines specific routing rules for incoming calls.

Call Blocking

Defines usage policies for incoming and outgoing calls assigned to groups and individual extensions.

Call Recording

Records external or internal calls with dedicated 1 GB of storage per PBX.

CDR (Call Detail Record)

Exports and manages call records for external analysis and reporting.

Check Time Service

Differentiates call responses manually or automatically based on a calendar.

Director-Secretary Mode

Allows the secretary to answer all calls for the director and transfer only the most important ones.

Fax

Sends and receives faxes via an email inbox.

Dynamic Routing

Manages incoming call routing through web services or by verifying one or more parameters defined in a file.

Hot Desking

To move around the office while keeping your extension number.

IVR (Interactive Voice Response)

Handles structured and multi-level call routing through a voice-guided menu.

Music on Hold

Plays a music track while a call is on hold.

Multisite

Groups multiple locations under the same PBX for the same business entity and shares all services.

PBX Group

Groups PBXs belonging to different business entities and shares the internal numbering plan.

PBX Shared

Groups PBXs belonging to different business entities, sharing the internal numbering plan and all services.

Phonebook

Stores and manages personal and business contact information.

Annual Downtime SLA

Service delivered via a Tier IV compliant Data Center with a 99.9995% uptime guarantee.

Hotel - Call Accounting

Bills guest calls with customized phone rate plans.

Hotel - Check in e Check out

Manages room assignments upon guest arrival and final billing upon departure.

Hotel - Maid Codes

Allows housekeeping staff to update room cleaning status (to be cleaned, ready).

Hotel - Rebranding

Customizes the telephone expense report with branded details.

Hotel - Wakeup Service

Sets one or multiple wake-up calls per room.

Hotel - Web Panel

Provides reception staff with an overview of services and room status.

Efficiency

  • ability to manage networks with thousands of phone terminals, with services independent of geographic location
  • Hot Desking: move between company sites while keeping your extension number and terminal configuration
  • auto-provisioning and remote management of terminals
  • CTI for managing desk phones directly from a computer
  • API for integrating third-party applications
  • Guaranteed Voice Quality (QoS) with Vianova connectivity

Security

  • service delivered through a Tier IV compliant Data Center with 99.9995% guaranteed uptime
  • locally and geographically redundant architecture
  • native Virtual Private Network (VPN) with Vianova connectivity
  • automatic platform updates with no service interruptions

Flexibility

  • can also be activated on the access network of another operator when combined with Vianova SIP Trunk
  • multi-site Customers with the Vianova Profiles plan share voice channels across all subscribed Vianova locations
  • compatible with standard SIP devices
Voice with Vianova Profiles - +
Voice with Vianova SIP Trunk - +
Vianova UCC Voice en - Voice with Vianova Profiles Vianova UCC Voice en - Voice with Vianova SIP Trunk

Create the solution that best fits your company

By combining Voice and Collaboration, you can create fully remote or hybrid smart working solutions by assigning each User the UCC license that best suits their work needs.

Collaboration extends the functionality of the IP PBX with the Vianova One app, which allows you to make calls using your smartphone or PC and access key collaboration services—such as video conferencing, desktop sharing, and chat—from a single interface.

Collaboration

Combine your offer

with useful solutions to meet the most advanced needs of your company

Vianova Profili

Vianova Profiles

The integrated Voice and Data offer with services included that adapts to the size of your company

Scopri di più

VIanova SIP Trunk

Vianova SIP Trunk

Add the voice services to your data line with unlimited calls to your national landline and mobile numbers

Scopri di più

Cloud Vianova

Vianova Cloud

Protect your company’s data with the security, scalability, and speed of Vianova’s all-Italian Cloud.

Scopri di più

Limitations
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  • Call forwarding to an external number is not available for Vianova offers with only one voice channel.
  • To activate UCC on Vianova connectivity with a downstream speed lower than 30 Mbps and an upstream speed lower than 3 Mbps, a technical assessment will be conducted to determine the maximum number of simultaneous calls supported.
  • Quality of Service (QoS) for internal and external calls with UCC terminals depends on the proper configuration of the customer’s LAN. For locations served by Vianova connectivity, QoS is guaranteed based on the actual connection speed and line capacity.
  • For locations not served by Vianova connectivity, voice service quality via UCC terminals is provided on a best-effort basis.
  • PBX Shared mode and Hot Desking functionality are available for UCC only when combined with the Vianova Profiles offer or the Vianova SIP Trunk offer with Vianova Connect.
Notes
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  • The CTI functionality is available by downloading the Vianova One app for Windows and macOS on a PC.
  • UCC supports the TLS security protocol to protect phone calls.
  • The maximum number of simultaneous external calls in UCC is determined by the total number of channels subscribed across all Vianova Profiles locations or by the total number of activated SIP Trunk voice channels across all locations.
  • For multiple Vianova Profiles locations within the same PBX, the maximum number of simultaneous external calls per site is equal to the maximum number of voice channels supported by the profile subscribed at that location (e.g., a 1.5.3 site can handle up to 5 simultaneous calls, while a 6.12.8 site can handle up to 12, etc.).
  • For multiple Vianova Connect locations combined with SIP Trunk, the maximum number of simultaneous external calls per site varies based on the number of subscribed voice channels:
    o Locations with 1 to 5 SIP Trunk channels can handle up to 5 simultaneous calls.
    o Locations with 6 to 10 SIP Trunk channels can handle up to 10 simultaneous calls.
    o Locations with 11 to 15 SIP Trunk channels can handle up to 15 simultaneous calls.
  • Phone traffic is billed by Vianova according to the economic conditions of the subscribed offer.
  • Call transfer costs to external UCC numbers (e.g., national, mobile, international numbers) follow the rates defined in the subscribed offer.
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