Busy Lamp Fields
To check if an extension is busy or if a service is active
Call
To call extensions or make external calls
Call Direct
To directly reach an internal number via direct dialing
Call Forwarding
To forward the call to another extension or an external number
Call Parking
To put a call on hold and pick it up from another location
Call Pickup
To pick up the direct call to another extension or extension group
Caller ID
To display the caller’s name
Completion of Calls to Busy Subscriber
To trigger a reminder to call back an extension that is busy
Do Not Disturb
To not receive calls at your extension
Fast Transfer
To continue a conversation started on the landline on the cell phone
Hot Desking
To move your office and keep your extension number
Paging
To make information or emergency announcements
Swapping
To switch alternately between one call and another
Vianova Phone
To turn your smartphone into a corporate cordless
Voice Mail
To record voice messages and forward them to an email inbox
3 Way Call
To talk simultaneously between internal and external users
Attendant Console
To answer company calls professionally
Automatic Call Distribution
To route incoming calls to user groups with advanced queue management
Boss-Secretary Filter
To allow an Assistant to answer calls directed to the Manager and to be able to transfer them
Multisite
To group several offices belonging to the same company name in the same PBX and share all the services
PBX Group
To group PBXs belonging to different company names and share the internal numbering plan
Ring Groups
To organize paging between extensions and answer calls
Call Accounting
To bill guest calls with your own phone rates
Check in – Check out
To manage room allocation on Customer arrival and close the account on departure
Maid Codes
To allow floor staff to set the cleanliness status of the room (to be cleaned, ready)
Rebranding
To customize your phone billing report
Wakeup Service
To set one or more wake-up alarms for a single room
Web Panel
To allow the reception staff to have an overview of the services and status of the rooms
Autoprovisioning
To quickly activate SIP devices certified by Vianova
BCA Connect
To connect common BCA phones via ATA devices (Analog Terminal Adapter)
Call Recording
To record external or internal calls
Day/Night Service
To differentiate call responses automatically via calendar or manually
Interactive Voice Response (IVR)
To organize incoming calls with customized audio messages
Music On Hold
To play a piece of music when the call is on hold
Phonebook
To store personal and business contact information
Call Blocking
To define access policies to external numbers
Customer Centrex Administration
To manage the most important functions via the Customer Area
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